Remote Billing Dispute Specialist – Client Invoicing & QA

Servpro Industries; United States; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Profit sharing

Paid time‑off and holidays

Paid parental leave

Job summary

SERVPRO Industries is hiring a Quality Assurance Billing Dispute Specialist for a remote role in the United States. You will facilitate client estimate disputes, track and close cases, and ensure compliance with carrier guidelines and company policy.

The role requires strong analytical and mathematical abilities, attention to detail, and experience with loss estimating and restoration projects. Proficiency with Microsoft Office is preferred and organization is essential.

Qualifications

• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• IICRC WRT & ASD certification (or ability to obtain within first year of employment).
• Excellent attention to detail.
• Ability to understand department policies, procedures, and processes.
• Organizing required.
• Self-motivated critical thinker who can work independently to research and solve problems.
• Ability to multitask and quickly adapt to changing priorities.
• Proficient use of Microsoft Office and other Windows-based software.

Responsibilities

• Facilitate the process of client estimate disputes on submitted job files.
• Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted timeframes, standard of drying requirements, and company policy is enforced.
• Review an estimate based on carrier guidelines.
• Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
• Examine documents for completeness, accuracy, and conformance to carrier guidelines.
• Be comfortable working in a metrics-driven claims environment.
• Show strong analytical and mathematical ability.
• Escalate disputes to the appropriate professional for review to obtain completion and receive franchise payment.
• Conduct thorough investigations of all information provided.

Skills

Analytical thinking

Communication

Multitasking

Mathematical ability

Education

High School Diploma

IICRC WRT & ASD certification (or ability to obtain in 1st year)

Tools

Microsoft Office

Job description

SERVPRO Industries is hiring a Quality Assurance Billing Dispute Specialist for a remote role in the United States. You will facilitate client estimate disputes, track and close cases, and ensure compliance with carrier guidelines and company policy.

The role requires strong analytical and mathematical abilities, attention to detail, and experience with loss estimating and restoration projects. Proficiency with Microsoft Office is preferred and organization is essential.