Estimate Review & QA Specialist

Servpro Industries, LLC; Gallatin (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Parental leave

Fitness rooms on-site

Employee Assistance Program

Employee Resource Groups

Professional development

Job summary

SERVPRO is seeking an Estimate Review Specialist in Quality Assurance to audit job files for accuracy and adherence to carrier guidelines. You will handle high-volume reviews, working overtime during busy periods, to maintain rapid, accurate estimates.

The role requires strong analytical skills, attention to detail, and the ability to communicate clearly with franchises. Training, teamwork, and professional growth opportunities are provided.

Qualifications

• Strong written and verbal communication in a professional manner.
• 2+ years in customer support or QA/audit roles.
• Insurance, damage estimating experience preferred.
• IICRC/WRT/ASD certification or the ability to obtain within first year.

Responsibilities

• Review estimates based on carrier guidelines.
• Manage cycle times and ensure quality of estimate reviews.
• Examine documents for completeness, accuracy, and conformance to carrier guidelines.
• Utilize technology to review and analyze estimate damages.
• Ability to review at least 40 claims per day across stages of the process.
• Demonstrate strong analytical and mathematical abilities.
• Note discrepancies and follow up on files.
• Attend trainings, team meetings, and projects as needed.
• Communicate with Franchises via phone, email, and systems to document claim details.
• Represent the company professionally.
• Maintain required case load and a 95% department scorecard average.
• Assist Franchise Support Phone Group and Billing Disputes as needed.

Skills

Attention to detail

Analytical thinking

Multitasking

Written and verbal communication

Time management

Independent problem solving

Education

High School Diploma or GED

Tools

Slack

MS Teams

Xactimate/Xactware

Job description

SERVPRO is seeking an Estimate Review Specialist in Quality Assurance to audit job files for accuracy and adherence to carrier guidelines. You will handle high-volume reviews, working overtime during busy periods, to maintain rapid, accurate estimates.

The role requires strong analytical skills, attention to detail, and the ability to communicate clearly with franchises. Training, teamwork, and professional growth opportunities are provided.