Medical Billing Customer Representative

UCLA Health; United States; Hybrid; USD 43,000 - 56,000; Full time

Job summary

UCLA Health in Los Angeles, CA is seeking a Patient Billing Specialist for a hybrid role with a Monday–Friday schedule (10:30am–7:00pm PST). The position focuses on medical billing, claims processing, and patient inquiries, with a emphasis on accuracy and empathy in patient interactions.

Requirements include at least two years of billing collection and two years of customer service experience, plus familiarity with Medi-Cal, Medicare, HMO and PPO insurances.

Qualifications

• Two years recent professional billing collection experience and two years of customer service experience.
• Experience with Medi-Cal, Medicare, HMO and PPO insurances.
• Experience using online payer sites to check claim status, denials, and eligibility.
• Knowledge of CPT, ICD-10, and HCPC codes.
• Must be able to multi-task to meet daily production and quality standards.

Responsibilities

• Providing key leadership within a world-class health organization; deliver exceptional patient care
• Performing all duties within the patient accounting system
• Serve as a primary source for Customer Service and ensure customer satisfaction
• Handle a high volume of incoming customer service calls in a call-center environment
• Maintain a positive demeanor and professional communication

Skills

Billing and collection experience

Customer service experience

Effective communication

Tools

MS Word

MS Excel

Online payer sites

Job description

General Information

Work Location

Los Angeles, CA, USA

Onsite or Remote

Flexible Hybrid

Work Schedule

Monday - Friday, 10:30am - 7:00pm PST

Posted Date

08/04/2026

Salary Range

$30.79 - 40.6 Hourly

Employment Type

2 - Staff: Career

Duration

indefinite

Job #

32226

Primary Duties and Responsibilities

• Providing key leadership within a world-class health organization. Ensure the delivery of exceptional, compassionate and appropriate patient care. Take your professional expertise to the next level. You can do all this and more at UCLA Health.
• Performing all required duties within the patient accounting system
• Serving as a primary source for Customer Service assistance and ensuring customer satisfaction
• Handling a high volume of incoming customer service calls in a call-center environment
• Having a positive demeanor, good verbal and written communication skills, and professional in all aspects

Salary Range: $30.79 - $40.60/hourly

Job Qualifications

• REQUIRED - Two years recent professional billing collection experience as well as two years of customer service experience
• Working experience with Medi-Cal, Medicare, HMO, and PPO insurances
• Experience using online payer sites with the ability to check claim status, denials, and eligibility
• Knowledge of MS Word and MS Excel software
• Knowledge of CPT, ICD-10, and HCPC codes
• Must be an effective multi-tasker in order to meet daily production and quality standards
• Two years recent professional billing collection experience as well as two years of customer service experience

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.