Medical Billing Customer Representative

UCLA Health; Los Angeles (CA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a Billing Customer Service Representative to provide compassionate patient support, manage the patient accounting system, and serve as a primary source for customer service assistance.

You will handle a high volume of calls in a busy call-center, maintain professional communication, and contribute to accurate billing processes while upholding UCLA Health's standards of care.

Qualifications

• Two years recent professional billing collection experience as well as two years of customer service experience.
• Experience with Medi-Cal, Medicare, HMO, and PPO insurances.
• Strong communication and multi-tasking abilities.

Responsibilities

• Handle high-volume customer service calls in a call-center environment.
• Use the patient accounting system to perform required duties.
• Provide accurate information and ensure customer satisfaction.

Skills

Billing collection

Customer service

Tools

MS Word

MS Excel

Job description

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Onsite or Remote

Flexible Hybrid

Work Schedule

Monday - Friday, 10:30am - 7:00pm PST

Posted Date

08/04/2026

Salary Range: $30.79 - 40.6 Hourly

Employment Type

Duration

indefinite

Job #

32226

Primary Duties and Responsibilities

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Provide key leadership within a world-class health organization. Ensure the delivery of exceptional, compassionate and appropriate patient care. Take your professional expertise to the next level. You can do all this and more at UCLA Health.

The Billing Customer Service Representative will be responsible for:

• Performing all required duties within the patient accounting system
• Serving as a primary source for Customer Service assistance and ensuring customer satisfaction
• Handling a high volume of incoming customer service calls in a call-center environment
• Having a positive demeanor, good verbal and written communication skills, and professional in all aspects

Salary Range: $30.79 - $40.60/hourly

Job Qualifications

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We’re seeking detail-oriented, self-directed professional with:

• REQUIRED - Two years recent professionalbilling collection experience as well as two years of customer service experience
• Working experience with Medi-Cal, Medicare, HMO, and PPO insurances
• Experience using online payer sites with the ability to check claim status, denials, and eligibility
• Knowledge of MS Word and MS Excel software
• Knowledge of CPT, ICD-10, and HCPC codes
• Must be an effective multi-tasker in order to meet daily production and quality standards
• Two years recent professionalbilling collection experience as well as two years of customer service experience

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.