Remote Customer Service Representative

Annuity Health, LLC; Reading (Berks County); Remote; USD 22,041 - 31,684; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Holidays

401(k)

Job summary

A healthcare services provider is seeking a Remote Customer Service Representative. This role involves contacting patients to collect payments for medical bills, ensuring exceptional service while negotiating payment arrangements. Applicants should have a high school diploma, with preferred experience in customer service and medical billing. Full-time position offering competitive pay and excellent benefits including Health and Dental plans.

Qualifications

• Customer service experience preferred.
• Prior medical billing or healthcare revenue cycle experience strongly preferred.

Responsibilities

• Provide exceptional patient service in the name of the client.
• Contact patients via telephone to collect payment on medical bills.
• Communicates accurate information to patients in a clear, concise and professional manner.
• Review patient accounts and documents patients’ interaction and feedback.
• Negotiates appropriate and reasonable payments with customers.
• Sets up patient payments via check, electronic transfer or credit card.
• Responsible for understanding and complying with all policies and procedures.
• Meets or exceeds established goals.
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction.

Skills

Customer/Client Focus

Communication Proficiency

Confidentiality/Integrity

Teamwork Orientation

Basic computer skills

Education

High school diploma or GED Certificate

One to two years of college preferred

Job description

Overview

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Required Skills/Knowledge

• Customer/Client Focus
• Communication Proficiency
• Confidentiality/Integrity
• Teamwork Orientation
• Basic computer skills necessary

Education/Experience

• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• High school diploma or General Education Development (GED) Certificate required
• One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Salary

Pay Scale - $16.00 to $23.00

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care