Remote Billing & Collections Specialist

Clipboard; United States; Remote; USD 40,000 - 64,000; Full time

Benefits offered by this job

Remote-first

Job summary

Clipboard is hiring a Collections Representative for our Billing team. This fully remote role focuses on contacting workplaces to collect on invoices, obtaining payment commitments, and removing roadblocks to cash flow.

You will collaborate with Billing disputes, Sales, and Customer Support to ensure timely payments. The role emphasizes clear communication, data-driven decisions, and building relationships with customers while maintaining high levels of service.

Qualifications

• Professional and clear communication (verbal and written).
• High attention to detail.
• Receptive to feedback (coachable).
• Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Call and email accounts payable contacts, administrators, and others as needed to ask about overdue payments.
• Build relationships with workplaces and explain billing policies.
• Identify the root cause of non-payment and resolve billing concerns.
• Report on collections updates and accounts receivable status.
• Identify critical accounts and devise SMART action plans to address issues.

Skills

Communication

Attention to detail

Coachability

Google Drive

Slack

Salesforce

Amazon Connect

Tools

Google Drive

Slack

Salesforce

Amazon Connect

Job description

Clipboard is hiring a Collections Representative for our Billing team. This fully remote role focuses on contacting workplaces to collect on invoices, obtaining payment commitments, and removing roadblocks to cash flow.

You will collaborate with Billing disputes, Sales, and Customer Support to ensure timely payments. The role emphasizes clear communication, data-driven decisions, and building relationships with customers while maintaining high levels of service.