Remote Billing & AR Associate | Finance & Collections

HeadQuarters; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

HeadQuarters, a global start-up supporting US cannabis companies, seeks a Customer Billing and Support Associate to manage receivables, process invoices, and assist customers with billing inquiries. This remote role offers exposure to Dynamics and Acumatica ERP within a fast-paced environment.

You will collaborate with finance and sales teams, monitor aging, resolve disputes, and ensure accurate reporting while maintaining strong communication with clients and internal stakeholders.

Qualifications

• Excellent English written and verbal communication required.
• Detail-oriented with comfort handling numbers and data.
• Experience with billing, finance, accounting or similar role is a plus.

Responsibilities

• Collections & Aging Management: Manage and maintain aged accounts receivable across wholesale retail accounts, ensuring timely collection efforts and resolution of delinquent balances.
• Proactive Follow-Up: Monitor aging reports and proactively follow up on upcoming and past-due invoices through phone calls, emails, and written correspondence while maintaining accurate documentation of all account activity and collection efforts.
• Dispute Resolution: Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash in a timely and professional manner.
• Payment Processing: Process, apply, and reconcile customer payments and credit memos accurately within Dynamics and Acumatica ERP systems.
• Credit Risk Monitoring: Monitor customer credit risk, review payment trends, assist with payment term requests, and support credit reviews for new and existing retail accounts.
• Sales Partnership: Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds on delinquent accounts, and balance collections priorities with customer relationship management.
• Account Reconciliation: Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution.
• Risk Escalation: Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action when necessary.
• Reporting: Maintain accurate account records and prepare reporting related to AR aging, account status, collections activity, and critical account updates.
• Leadership Engagement: Participate in weekly meetings with the CFO and Financial Controller to provide updates on critical accounts, collection risks, and overall AR performance.

Skills

English communication

Verbal communication

Problem solving

Detail-oriented

Tools

Dynamics

Acumatica ERP

Job description

HeadQuarters, a global start-up supporting US cannabis companies, seeks a Customer Billing and Support Associate to manage receivables, process invoices, and assist customers with billing inquiries. This remote role offers exposure to Dynamics and Acumatica ERP within a fast-paced environment.

You will collaborate with finance and sales teams, monitor aging, resolve disputes, and ensure accurate reporting while maintaining strong communication with clients and internal stakeholders.