Remote Billing Accountant (US Hours)

Bonterra; United States; Remoto; USD 340.000 - 425.000; Tempo pieno

Descrizione del lavoro

Bonterra is a fully remote Billing Accountant role based in Mexico, supporting US-based customers. You will handle subscription and one-time invoices, credit memos, and disputes using Salesforce Service Cloud and Workday Financials, with strong English communication.

The position requires 1–5 years in billing, a bilingual background in English/Spanish, and comfort aligning with US business hours. You’ll operate in a fast-paced environment, collaborating with Sales, Customer Success, and Finance

Competenze

• Bilingual English/Spanish required; strong written and spoken English fluency essential for all customer-facing and internal communications with US-based stakeholders
• Bachelor's degree in Accounting or Administration or equivalent degree preferred
• 1-5 years of relevant experience in billing, accounting, or a similar role
• Strong knowledge of billing processes
• Thorough understanding of ticketing systems such as Salesforce Service Cloud
• Strong knowledge of billing systems such as Workday Financials and Salesforce CPQ; training available for strong candidates
• Expert understanding of internal billing processes
• Strong skills in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations
• Proficiency in Excel (pivot tables, formatting, data merging) for billing reporting and reconciliation
• Comfort working alongside AI tools (e.g., Claude, AI billing agents) as part of daily workflow and ticket resolution
• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required
• Reliable high-speed internet connection required

Mansioni

• Create subscription invoices
• Create approved credit memos and process credits
• Resolve US-based customers’ billing inquiries
• Coordinate with US-based departments to resolve billing issues
• Log billing incidents in Salesforce Service Cloud with complete information
• Maintain a high level of customer satisfaction and adherence to SLAs
• Assist in updating knowledge resources

Conoscenze

Bilingual English/Spanish

Billing processes

English communication

AI tools familiarity

US business hours alignment

Formazione

Bachelor's degree in Accounting or Administration or equivalent

Strumenti

Salesforce Service Cloud

Workday Financials

Salesforce CPQ

Excel

Descrizione del lavoro

Bonterra is a fully remote Billing Accountant role based in Mexico, supporting US-based customers. You will handle subscription and one-time invoices, credit memos, and disputes using Salesforce Service Cloud and Workday Financials, with strong English communication.

The position requires 1–5 years in billing, a bilingual background in English/Spanish, and comfort aligning with US business hours. You’ll operate in a fast-paced environment, collaborating with Sales, Customer Success, and Finance