Remote Billing & Accounts Specialist

Placements24; Queenstown (MD); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Remote work environment

Training and growth opportunities

Job summary

Placements24 is seeking a detail-oriented Billing Support Specialist for a fully remote role. You will handle invoicing, payments, and client inquiries, ensuring accuracy and timely resolutions while maintaining up-to-date billing data in CRM and accounting systems.

The ideal candidate has 2+ years in billing-focused customer service, with strong numerical skills and proficiency in accounting software. Strong communication and independent work ability are essential.

Qualifications

• 2+ years in a customer service role with emphasis on billing, accounts receivable, or accounts payable.
• Strong understanding of billing cycles, invoicing procedures, and payment processing.
• Excellent numerical aptitude and attention to detail to ensure financial accuracy.
• Proficiency in using accounting software and CRM systems.
• Strong communication and interpersonal skills with professional handling of sensitive financial information.
• Ability to work independently, manage time, and meet deadlines in a remote environment.
• High school diploma or equivalent; further finance/accounting education is advantageous.
• Proactive problem-solving and focus on customer satisfaction.

Responsibilities

• Respond to inquiries regarding invoices, payments, statements, and billing discrepancies via phone, email, and chat.
• Investigate and resolve billing issues to ensure timely resolution for clients.
• Process payments, refunds, and adjustments per company policies.
• Assist clients in understanding invoices and billing statements with clear explanations.
• Maintain accurate customer billing information in financial and CRM systems.
• Collaborate with finance and sales to resolve complex billing disputes.
• Proactively identify potential billing errors and implement corrective actions to prevent recurrence.
• Contribute to improving billing processes and documentation.

Skills

Billing experience

CRM proficiency

Accounting software

Attention to detail

Communication skills

Education

High school diploma

Tools

Accounting software

CRM systems

Job description

Placements24 is seeking a detail-oriented Billing Support Specialist for a fully remote role. You will handle invoicing, payments, and client inquiries, ensuring accuracy and timely resolutions while maintaining up-to-date billing data in CRM and accounting systems.

The ideal candidate has 2+ years in billing-focused customer service, with strong numerical skills and proficiency in accounting software. Strong communication and independent work ability are essential.