Bilingual Tech Support Specialist - English/Spanish (Remote)

Our Sunday Visitor, Inc.; Huntington (IN); Hybrid; USD 39,000 - 42,000; Full time

Job summary

Our Sunday Visitor, Inc. in Huntington, IN is seeking a Bilingual Technical Support Specialist to provide front-line support for OSV electronic products. You will respond to customer inquiries, diagnose issues, and guide users through problem resolution via phone, email, and other channels.

The role emphasizes training, best practices, proactive follow-up, and collaboration with Churches and dioceses. English/Spanish bilingualism, Windows and Mac knowledge, and strong communication are

Qualifications

• Experience in customer service, technical support, or call center environment.
• Bilingual English and Spanish (verbal and written).
• General knowledge of Windows and Mac operating systems.
• Ability to explain technical concepts to non-technical users.
• Strong documentation and communication skills.

Responsibilities

• Serve as primary contact for OSV electronic products support.
• Troubleshoot and resolve technical issues across channels.
• Provide training and guidance on product usage and best practices.
• Document issues, resolutions, and customer demographics in CRM.
• Collaborate with cross-functional teams to improve support processes.
• Participate in on-call rotation as required.

Skills

Bilingual communication

Customer service

Technical troubleshooting

PC & Mac proficiency

Problem solving

Documentation

Team collaboration

On-call readiness

Time management

Education

Associate degree in IT or related field

Tools

Microsoft Teams

Job description

Our Sunday Visitor, Inc. in Huntington, IN is seeking a Bilingual Technical Support Specialist to provide front-line support for OSV electronic products. You will respond to customer inquiries, diagnose issues, and guide users through problem resolution via phone, email, and other channels.

The role emphasizes training, best practices, proactive follow-up, and collaboration with Churches and dioceses. English/Spanish bilingualism, Windows and Mac knowledge, and strong communication are