Remote Bilingual Tech Support Specialist (FR/EN)

Foundever; United States; Remote; USD 19,000 - 20,000; Part time

Benefits offered by this job

Work from home

Equipment provided

Paid training

Job summary

Foundever is hiring a Customer Service Representative to handle inbound, tier 1 inquiries for a financial technology brand. You will diagnose software issues, guide customers through tasks, and educate on products while documenting interactions.

This is a temporary, hourly role supporting French and English-speaking customers from a home-based setup. Eligible candidates will be 18+, have a high school diploma, and be fluent in English and French.

Qualifications

• Authorized to work full-time hours in Canada
• Must be at least 18 years of age
• Secondary (high school) diploma or equivalent
• Flexibility to work a variety of shifts, including nights, evenings and weekends
• Proficient in both English and French
• Ability to multitask and navigate between screens efficiently while assisting customers
• Must be able to complete a pre-employment background check

Responsibilities

• Deliver exceptional customer support through inbound phone calls
• Perform technical assistance by diagnosing, troubleshooting and resolving software/product issues
• Guide customers through completing specific tasks/actions within the software
• Educate customers on various products and solutions to fit their needs
• Accurately document customer interactions and maintain customer account information per client guidelines
• De-escalate customer concerns using effective communication techniques

Skills

English & French

Education

High School Diploma

Job description

Foundever is hiring a Customer Service Representative to handle inbound, tier 1 inquiries for a financial technology brand. You will diagnose software issues, guide customers through tasks, and educate on products while documenting interactions.

This is a temporary, hourly role supporting French and English-speaking customers from a home-based setup. Eligible candidates will be 18+, have a high school diploma, and be fluent in English and French.