Remote Bilingual Support Specialist (Spanish/English)

Teleperformance USA; West Virginia; Remote; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(K) plans

Life insurance

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role offers work-from-home flexibility and requires strong listening and problem-solving skills to deliver a seamless customer experience.

The position targets individuals with a passion for service delivery in a high-velocity environment, with qualifications including at least 6 months

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role offers work-from-home flexibility and requires strong listening and problem-solving skills to deliver a seamless customer experience.

The position targets individuals with a passion for service delivery in a high-velocity environment, with qualifications including at least 6 months