Remote Bilingual Support Specialist - English/Spanish

TaxSlayer; Tallahassee (FL); Remote; USD 22,000 - 30,000; Part time

Job summary

TaxSlayer is seeking fully bilingual English/Spanish Customer Support Representatives to support our Spanish-speaking customers during the 2026/2027 tax season. This is a fully remote, seasonal role, requiring live in Florida and the ability to assist clients via phone, email, and chat.

You will provide courteous service, explain product features, troubleshoot issues, and help customers navigate their tax filing experience.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Experience in customer service or call center settings is preferred.
• Technical support or tax-related experience is a plus.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat.
• Translate and explain product features and troubleshooting steps in English and Spanish.
• Deliver a positive customer experience for diverse backgrounds.
• Respond to inquiries promptly and professionally.
• Provide accurate information about features, pricing, and availability.
• Troubleshoot issues and escalate when needed.
• Maintain accurate customer records in the support system.
• Collaborate with team to meet customer needs.
• Meet performance goals for response time, satisfaction and quality.
• Stay informed about TaxSlayer products and services.

Skills

Bilingual EN/ES

Customer service

Call center

Tech support

Tax software

Education

HS diploma

College degree

Job description

TaxSlayer is seeking fully bilingual English/Spanish Customer Support Representatives to support our Spanish-speaking customers during the 2026/2027 tax season. This is a fully remote, seasonal role, requiring live in Florida and the ability to assist clients via phone, email, and chat.

You will provide courteous service, explain product features, troubleshoot issues, and help customers navigate their tax filing experience.