Remote Bilingual Customer Support (English/Spanish)

TaxSlayer; Oregon; Hybrid; USD 21,000 - 26,000; Full time

Job summary

TaxSlayer is seeking fully bilingual English/Spanish Customer Support Representatives to assist Spanish-speaking clients during the 2026/2027 tax season. This fully remote role focuses on answering questions, troubleshooting issues, and guiding customers through the tax filing experience, without performing taxes.

Residents of FL, GA, NC, SC, or TN are eligible. Fluent English and Spanish are required, with strong customer service and problem-solving skills for a fast-paced, seasonal environment.

Qualifications

• Fluent in English and Spanish (verbal and written).
• Experience in customer service, call center, or tech support preferred.
• Able to work in a fast-paced, seasonal environment.
• Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download).
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat.
• Translate and explain product features and troubleshooting steps in English and Spanish.
• Provide accurate information about product features, pricing, and availability.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records in the support system.
• Collaborate with team to meet customer needs and goals.
• Stay informed about TaxSlayer products and services.
• Follow privacy and data protection policies.
• Maintain a quiet, professional home workspace.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Problem solving

Attention to detail

Education

High school diploma

College degree preferred

Job description

Position Overview

This is a fully Remote Work from Home position to join our Spanish-Speaking Customer Support Team. TaxSlayer is seeking fully bilingual English/Spanish Customer Support Representatives to support our growing Spanish-speaking customer base during the 2026/2027 tax season. In this role, you will assist Spanish-speaking clients by providing exceptional service, answering product questions, troubleshooting issues, and helping customers confidently navigate their tax filing experience. You will not be doing taxes for our clients.

Fluency in both English and Spanish is required. Must live in Florida, Georgia, North Carolina, South Carolina, and Tennessee only. Now hiring bilingual English/Spanish representatives throughout Florida, including Miami, Orlando, Tampa, Jacksonville, Fort Lauderdale, Hialeah, Kissimmee, and surrounding communities. Remote work available for qualified candidates residing in Florida, Georgia, South Carolina, North Carolina, Tennessee, and Florida.

Who we are: At TaxSlayer, we’re more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user‑friendly platform offers an intuitive interface that guides customers through the tax‑filing process step by step, ensuring accuracy and maximum refunds. TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year‑round, plus 300 additional in‑season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

Our teams will begin in December.

Responsibilities

• Assist Spanish‑speaking customers via phone, email, and chat
• Translate and explain product features, tax software functionality, and troubleshooting steps in both English and Spanish
• Deliver a positive and professional customer experience for customers of diverse backgrounds
• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about product features, pricing, and availability
• Troubleshoot and resolve customer issues, escalating when necessary
• Maintain accurate customer records in the support system
• Collaborate with team members to meet customer needs
• Meet performance goals for response time, satisfaction, and quality
• Stay informed about TaxSlayer products and services
• Follow company policies, including privacy and data protection
• Maintain a quiet, professional home workspace

Required Qualifications

• Fluent in both English and Spanish (verbal and written)
• Can professionally communicate with Spanish‑speaking customers
• Have previous customer service, call center, technical support, or tax‑related experience preferred
• Are comfortable working in a fast‑paced, seasonal environment
• High school diploma or equivalent; college degree preferred
• Previous customer support or related experience
• Excellent verbal and written communication skills
• Strong problem‑solving and decision‑making abilities
• Ability to thrive in a fast‑paced environment
• Attention to detail and strong organizational skills
• Comfortable using customer support software and systems
• Professional and empathetic in challenging interactions
• Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download)
• Flexible availability, including evenings, weekends, and holidays
• Fluent bilingual proficiency in both English and Spanish is required for this position

Additional Information

Please Note: As a federal contractor, TaxSlayer may be subject to government requirements. We’ll keep you informed of any applicable obligations.

Equal Opportunity Employer

TaxSlayer is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.