Remote Bilingual Spanish Emergency Shelter Support

frontlinecallcenter; Pittsburgh (Allegheny County); Remote; USD 18,000 - 23,000; Full time

Job summary

Frontline Group is seeking a Remote Bilingual Spanish/English Customer Service Representative to support individuals by connecting them with emergency shelter and resources from home.

This full-time temporary role pays $15.00 per hour for bilingual Spanish speakers, with orientation and training TBD and 100% remote work expected.

Applicants should have call center or CS experience, be tech-savvy, and maintain open weekend availability; interviews will verify equipment requirements.

Qualifications

• Fluent in spoken and written Spanish and English.
• Call center or customer service experience required.
• Remote work experience a plus.
• Proficient with multiple software tools.
• Attendance during orientation and training is mandatory.
• Open availability including weekends.

Responsibilities

• Provide critical support connecting people to emergency shelter and resources.
• Assist customers via phone and online channels to access emergency shelter and resources.
• Maintain accurate records and follow established procedures.

Skills

Bilingual Spanish/English

Call center experience

Remote work experience

Tech-savvy

100% attendance required

Open weekend availability

Job description

Frontline Group is seeking a Remote Bilingual Spanish/English Customer Service Representative to support individuals by connecting them with emergency shelter and resources from home.

This full-time temporary role pays $15.00 per hour for bilingual Spanish speakers, with orientation and training TBD and 100% remote work expected.

Applicants should have call center or CS experience, be tech-savvy, and maintain open weekend availability; interviews will verify equipment requirements.