REMOTE | Bilingual Spanish Customer Service Representative ( TX, SC, NC, FL, GA, VA, PA, MI ONLY)

frontlinecallcenter; Pittsburgh (Allegheny County); Remote; USD 18,000 - 23,000; Full time

Job summary

Frontline Group is seeking a Remote Bilingual Spanish/English Customer Service Representative to support individuals by connecting them with emergency shelter and resources from home.

This full-time temporary role pays $15.00 per hour for bilingual Spanish speakers, with orientation and training TBD and 100% remote work expected.

Applicants should have call center or CS experience, be tech-savvy, and maintain open weekend availability; interviews will verify equipment requirements.

Qualifications

• Fluent in spoken and written Spanish and English.
• Call center or customer service experience required.
• Remote work experience a plus.
• Proficient with multiple software tools.
• Attendance during orientation and training is mandatory.
• Open availability including weekends.

Responsibilities

• Provide critical support connecting people to emergency shelter and resources.
• Assist customers via phone and online channels to access emergency shelter and resources.
• Maintain accurate records and follow established procedures.

Skills

Bilingual Spanish/English

Call center experience

Remote work experience

Tech-savvy

100% attendance required

Open weekend availability

Job description

REMOTE | Bilingual Spanish Customer Service Representative (

TX, SC, NC, FL, GA, VA, PA, MI ONLY)

Start Date: TBD: $15.00/hour (Bilingual- Spanish)

At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This ismission-driven work that truly matters.

Quick Overview

• Job Type: Full-time, Temporary
• Pay: $15.00/hour for Bilingual Spanish speakers (W2 Employee)
• Location: 100% Remote
• Orientation: TBD
• Training Schedule: TBD
• Must have open availability

What We’re Looking For

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)

Computer & Equipment:

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors - this helps you see multiple programs at once while assisting customers.
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required - Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.

Internet Speed: Please use speedtest.net to test your specs.

• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping:20 MS or less (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.

Important:

These technical requirements will be verified during your interview - no exceptions. Please join the interview from the computer you plan to use for the position, with your camera turned on and ready to share your screen so we can confirm your computer’s setup. Do not join from a cell phone, as you’ll need to demonstrate your system’s specifications during the session.

All of these requirements will be verified in your interview.

Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Group is a W2 employer that does not hire independent contractors.