Full-Time Call Center Customer Service Agent

Frontline Call Center LLC; United States; Remote; USD 22,000 - 32,000; Part time

Job summary

Frontline Call Center is seeking Temporary Disaster Response Agents to support a fast-moving client project. Candidates must complete onboarding and training promptly and pass a background check. All shifts are available, including overnight hours, with nationwide coverage.

This role requires a quiet home workspace, a Windows PC, dual monitors, reliable internet, and a headset. State eligibility applies for FL, NC, SC, GA, PA, TX, and VA.

Qualifications

• Must pass the required background check.
• Able to complete onboarding and training within the required timeframes.
• Willing to work all shifts, including nights, 24 hours a day.

Job description

NOW HIRING: Temporary Disaster Response Agents

Frontline Call Center is seeking qualified candidates for a temporary disaster response project. This assignment will move quickly once candidates receive client clearance, so applicants must be responsive, prepared, and able to complete all onboarding and training requirements within the required timeframes. All shifts available 24 hours a day.

Required States: FL, NC, SC, GA, PA, TX, VA

Background Check and Client Clearance

All candidates must successfully complete the required background check.

Potential disqualifying factors may include:

• Bankruptcy
• Recent felony convictions
• Unresolved financial obligations, including tax evasion or defaulted federal student loans

Final eligibility decisions are made through the client’s background-screening

Computer and Equipment Requirements

All requirements are mandatory for this project.

System and Environment Requirements

• Quiet and distraction free working environment
• Laptop or desktopmaintainedby the Employee and at least meeting these specifications:
• Dual Monitors
• Windows 11 based PC
  (no MACs or Chrome Book)
• Processor [CPU]: Intel Core i5 or higher Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• Memory [RAM]: 16GB with 12GB useable DDR4
• Storage [Drive]: 256GB SSD (Capable of storage upgrades)
• Screen Resolution: 1366x768
• Necessary Connections: RJ-45/Ethernet, HDMI Out
• A high-quality USB headset compatible with the above computer
• A reliable method of taking and placing work contacts
• A reliable method to contact the Employee Call-Out Line
• Hardwired internet connection at least meeting these specifications:
• 20 Mbps download speed or higher
• 10 Mbps upload speed or higher
• 20 ms latency or less

Internet Requirements:

Candidates must complete a test through Speedtest.net and provide clear screenshots showing:

• Download speed of 20 Mbps or higher
• Upload speed of 10 Mbps or higher
• Ping of 20 milliseconds or less

Additional Equipment:

• Two monitors
• Separate keyboard
• Separate mouse
• Headset

Agents may not work solely from a laptop screen or laptop keyboard. A complete workstation with dual monitors and separate equipment is required.

Thank you for your interest in joining the Frontline team!