Bilingual Customer Service Representative

SNI Companies; Corsicana (TX); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Great benefits

Opportunity to learn and grow yourcare

Job summary

SNI Companies has partnered with a client offering a fully remote bilingual customer service opportunity on a contact-to-hire basis. The role handles a high volume of phone calls, resolving customer issues in both Spanish and English from a home office. The position requires 1 year of customer service experience and a High School Diploma or GED.

Candidates must reside in FL, TX, SC, NC, OK, or MI. Hours are 8-5, with a 40-hour work week.

Qualifications

• Fluent in Spanish and English (written and spoken).
• 1 year of customer service experience required.
• Able to work in a fully remote setting and adhere to procedures.

Responsibilities

• Handle a high volume of calls and assist customers according to their needs.
• Provide accurate answers and resolutions to customer queries.
• Address complaints with professionalism and respect, directing to appropriate departments when needed.
• Follow up to ensure confirmation of issue resolution and customer satisfaction.
• Collaborate with team members and other departments to ensure overall satisfaction.

Skills

Bilingual Spanish/English

Customer service

Education

High School Diploma or GED

Job description

REMOTE, TX Remote

Job Description

SNI Companies has partnered with a client offering a fully remote BILINGUAL customer service opportunity on a contact to hire basis. This is a great opportunity to get your foot in the door with astableandgrowing company.

Theyoffer:

• Fastpaced/Highvolumedepartment
• Collaborativeteam–talented/supportivecoworkersandmanagement
• Greatbenefits
• Opportunitytolearnandgrowyourcareer

This position will be responsible for handling a high volume of phone calls and managing according to customer need including:

• Identify customer questions, complaints, concerns, and overall needs.
• Provide sufficient answers and solutions to all customer queries.
• Handle customer complaints respectfully and professionally.
• Redirect customers to appropriate departments and teams when appropriate.
• Follow up with callers on complaint/question status, ensure resolution.
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Candidates should have:

• 1 years of customer service experience.
• High School Diploma or GED
• Must be able to speak and write Spanish

This position is fully remote with hours of 8-5/40 hours per week. Candidates must reside in FL, TX, SC, NC, OK, MI

The role will pay anywhere from 18-19.50 depending on location and experience.

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