Remote Bilingual Customer Service Rep - Spanish

Francisco Partners; Carmel (IN); Remote; USD 21,000 - 30,000; Full time

Job summary

Zotec Partners is seeking a bilingual (English/Spanish) Remote Customer Service Representative to join our healthcare billing team. You will handle inbound calls, explain statements, and resolve inquiries from home while upholding HIPAA and company policies.

The ideal candidate has a high school diploma, strong communication skills, and experience in a call center or customer-focused environment. Reliable home internet and MS Office proficiency are required.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish with clear written and verbal skills.
• Experience in a call center or customer-oriented environment.
• Ability to understand and explain billing statements clearly.
• Proficient in MS Office and using computer systems.

Responsibilities

• Answer inbound calls from patients regarding bills, insurance, payment options.
• Explain billing statements, balances, and payment plans with empathy.
• Document interactions accurately in billing systems.
• Collaborate with Zotec teams to resolve patient issues.
• Maintain HIPAA compliance and meet quality standards.

Skills

Bilingual English/Spanish

Customer service

Call center experience

MS Office

Attention to detail

Verbal communication

Education

High School Diploma

Tools

MS Office

Job description

Zotec Partners is seeking a bilingual (English/Spanish) Remote Customer Service Representative to join our healthcare billing team. You will handle inbound calls, explain statements, and resolve inquiries from home while upholding HIPAA and company policies.

The ideal candidate has a high school diploma, strong communication skills, and experience in a call center or customer-focused environment. Reliable home internet and MS Office proficiency are required.