Remote Bilingual Spanish CS Rep for Emergency Shelter

Frontline Call Center; Tallahassee (FL); Remote; USD 18,000 - 23,000; Full time

Job summary

Frontline Group is hiring bilingual (Spanish/English) Customer Service Representatives for 100% remote work. The role supports individuals by connecting them to emergency shelter and resources, with a strong emphasis on reliability and fast, accurate responses.

Position is full-time/temporary with orientation on Oct 15, 2026. Requires open availability, including weekends, and a Windows 11 PC with Ethernet connection. Training schedule to be determined.

Qualifications

• Fluent bilingual Spanish/English speakers (spoken and written).
• Call center or customer service experience required.
• Remote work experience is a plus.
• Ability to navigate multiple systems and tools.

Responsibilities

• Assist customers in English and Spanish, providing bilingual support.
• Help connect individuals to emergency shelter and resources.
• Provide timely, accurate information and problem resolution.

Skills

Bilingual Spanish/English

Call center experience

Remote work experience

Tech-savvy

Tools

Windows 11 PC

Dual monitors

Intel i5/i7/i9 or Ryzen 5/7/9

Job description

Frontline Group is hiring bilingual (Spanish/English) Customer Service Representatives for 100% remote work. The role supports individuals by connecting them to emergency shelter and resources, with a strong emphasis on reliability and fast, accurate responses.

Position is full-time/temporary with orientation on Oct 15, 2026. Requires open availability, including weekends, and a Windows 11 PC with Ethernet connection. Training schedule to be determined.