REMOTE | Bilingual Spanish Customer Service Representative ( TX, SC, NC, FL, GA,VA, PA, MI ONLY)

Frontline Call Center; Tallahassee (FL); Remote; USD 18,000 - 25,000; Full time

Job summary

Frontline Group is seeking a remote Bilingual (Spanish/English) Customer Service Representative to help individuals access emergency shelter and resources from home. This mission-driven role supports people in need and requires reliable, flexible availability.

The position is full-time, temporary, with a $15.00/hour pay rate for bilingual Spanish speakers (W2). Start date is October 15, orientation and training are TBD, and weekend availability is expected.

Qualifications

• Fluent bilingual Spanish/English (spoken and written).
• Call center or customer service experience required.
• Remote work experience is a plus.
• Proficient navigating multiple systems and tools.

Responsibilities

• Assist customers and connect them to emergency shelter and resources from home.
• Provide responsive customer service to individuals in need.

Skills

Bilingual Spanish/English

Call center experience

Remote work

Tech-savvy

Job description

REMOTE | Bilingual Spanish Customer Service Representative(FL, GA, NC, MI, PA, SC, TX,VA ONLY)

Start Date: October 15th : $15.00/hour (Bilingual- Spanish)

At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.

Quick Overview

Job Type: Full-time, Temporary Pay: $15.00/hour for Bilingual Spanish speakers (W2 Employee) Location: 100% Remote Orientation: October 15th Training Schedule: TBD Must have open availability

What We’re Looking For

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems

Reliable: 100% attendance required for orientation and training, no exceptions Open availability required (including weekends)

Computer & Equipment

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers.
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less

Internet connections

• your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required – Wi‑Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.

Internet Speed

Internet Speed: Please use speedtest.net to test your specs.

Download speed: 20 Mbps or higher (for receiving data). Upload speed: 10 Mbps or higher (for sending data). Ping: 20 MS or less (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.

Important: These technical requirements will be verified during your interview — no exceptions.

Please join the interview from the computer you plan to use for the position, with your camera turned on and ready to share your screen so we can confirm your computer’s setup. Do not join from a cell phone, as you’ll need to demonstrate your system’s specifications during the session.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Group is a W2 employer that does not hire independent contractors.