Remote Bilingual Spanish/English Customer Service Rep

Frontline Call Center; Tallahassee (FL); Remote; USD 30,000 - 34,000; Full time

Job summary

Frontline Group is seeking a Remote Bilingual Spanish/English Customer Service Representative. You will support individuals and connect them to emergency shelter and resources from home, with a focus on accuracy and empathy.

Must be bilingual, have call center or customer service experience, and be comfortable working remotely with strong computer skills. Open availability and weekend shifts are required.

Qualifications

• Fluent bilingual Spanish/English (spoken and written).
• Call center or customer service experience.
• Remote work experience is a plus.
• Tech-savvy with ability to navigate multiple systems.

Responsibilities

• Provide bilingual customer service support remotely.
• Assist callers by connecting them to resources.
• Use multiple systems to document interactions and resolve inquiries.

Skills

Bilingual Spanish/English

Customer service experience

Remote work experience

Tech-savvy

Tools

Windows 11

Multiple systems navigation

Job description

Frontline Group is seeking a Remote Bilingual Spanish/English Customer Service Representative. You will support individuals and connect them to emergency shelter and resources from home, with a focus on accuracy and empathy.

Must be bilingual, have call center or customer service experience, and be comfortable working remotely with strong computer skills. Open availability and weekend shifts are required.