Remote Bilingual Spanish/English Call Agent

Frontline group; United States; Remote; USD 21,000 - 25,000; Full time

Job summary

Frontline Group is hiring a Bilingual (Spanish/English) Customer Service Representative to support individuals in connecting to emergency shelter and resources from home. This full-time, temporary role requires open availability, including weekends, and promises a meaningful, mission-driven environment.

Qualified candidates are fluent in Spanish and English, have prior call center or customer service experience, and can navigate multiple tools.

Qualifications

• Must be bilingual in Spanish and English, spoken and written.
• Call center or customer service experience.
• Must have open availability including weekends.
• Willing to work full-time, temporary remote role.
• Reliable attendance for orientation and training.

Responsibilities

• Provide bilingual customer service to connect individuals with emergency shelter and resources.
• Assist clients via phone and digital channels with empathy and accuracy.
• Navigate multiple systems to document interactions and outcomes.

Skills

Bilingual Spanish/English

Remote work experience

Strong communication

Dependable attendance

Job description

Frontline Group is hiring a Bilingual (Spanish/English) Customer Service Representative to support individuals in connecting to emergency shelter and resources from home. This full-time, temporary role requires open availability, including weekends, and promises a meaningful, mission-driven environment.

Qualified candidates are fluent in Spanish and English, have prior call center or customer service experience, and can navigate multiple tools.