Remote Bilingual Spanish Care Coordinator

Alignment Health; United States; A distancia; USD 41.000 - 62.000; Jornada completa

Descripción de la vacante

Alignment Health is seeking a bilingual Spanish care coordinator to join the remote Care Anywhere team. This role focuses on post-discharge outreach to members and coordinating follow-up care with Care Anywhere providers. You will conduct outbound calls, capture information via scripts, and document activities in required systems.

The position emphasizes timely, empathetic member communication and adherence to escalation protocols while supporting transitions of care and care management efforts.

Formación

• High School Diploma or GED is required.
• Completion of accredited Medical Assistant program.
• Bilingual English/Spanish is required.
• Experience in healthcare and transitions of care (TOC) is preferred.
• Ability to handle high-volume outbound calls and scheduling tasks.

Responsabilidades

• Conducts high-volume outbound telephonic outreach to members after hospital and SNF discharges.
• Follows time-sensitive outreach protocols and completes outreach attempts and follow-up activities.
• Assists with scheduling timely follow-up appointments with Care Anywhere providers.
• Completes documentation of outreach, outcomes, and follow-up in required systems.
• Creates cases and tasks in the Case Management module for discharges.
• Assists with referrals, authorizations, and other care coordination needs as applicable.
• Maintains and updates member records and assists with mailing/faxing documentation.

Conocimientos

Bilingual English/Spanish

Outbound telephonic outreach

Care coordination

Strong communication skills

Outlook/Excel

Educación

High School Diploma or GED

Medical Assistant program

Herramientas

EHR systems

Descripción del empleo

Alignment Health is seeking a bilingual Spanish care coordinator to join the remote Care Anywhere team. This role focuses on post-discharge outreach to members and coordinating follow-up care with Care Anywhere providers. You will conduct outbound calls, capture information via scripts, and document activities in required systems.

The position emphasizes timely, empathetic member communication and adherence to escalation protocols while supporting transitions of care and care management efforts.