Remote Bilingual Service Desk Analyst (Spanish/English)

CAI; Austin (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Job summary

CAI in Austin, TX is seeking a bilingual Service Desk Analyst (Spanish/English) to provide Level 1 technical support to English and Spanish speaking users remotely via phone, email, or chat. This full-time, remote position emphasizes customer service and effective issue resolution.

Candidates should have at least 6 months in a service desk, strong troubleshooting and documentation skills, and the ability to work 4:00am–12:30pm EST.

Qualifications

• Minimum 6 months experience in a Service Desk role and/or technical support role.
• Minimum 6 months of customer service experience in a professional industry.
• Bilingual in English and Spanish (written and oral).
• Ability to work weekdays 4:00am - 12:30pm EST.

Responsibilities

• Provide General IT end-user support.
• Interact via telephone, e-mail, chat, and one-on-one with customers to identify and diagnose issues.
• Perform first-level support including password resets and remote troubleshooting of hardware and software.
• Document, categorize, and close all tickets accurately.
• Escalate unresolved issues with strong supporting documentation.
• Contribute to process improvement and drive customer experience metrics.

Skills

Service Desk experience

Bilingual English/Spanish

Customer service

Troubleshooting

Documentation

Time zone availability (EST)

Education

High School Diploma or GED

Job description

CAI in Austin, TX is seeking a bilingual Service Desk Analyst (Spanish/English) to provide Level 1 technical support to English and Spanish speaking users remotely via phone, email, or chat. This full-time, remote position emphasizes customer service and effective issue resolution.

Candidates should have at least 6 months in a service desk, strong troubleshooting and documentation skills, and the ability to work 4:00am–12:30pm EST.