Remote Bilingual IT Service Desk Analyst (English/Turkish)

CAI; Lansing (MI); Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

401k retirement plan

Paid time off

Job summary

CAI is seeking a bilingual Service Desk Analyst (English/Turkish) for a part-time, remote overnight role. The candidate will handle Level 1 IT support, assist associates and vendors, and work via phone, email, or chat.

The position requires 6–12 months in a service desk or tech-support role, plus customer service experience, and must be available 12:30am–4:30am EST on weekdays. Responsibilities include password resets, remote hardware/software troubleshooting, and incident documentation.

Qualifications

• 6–12 months in a Service Desk or technical support role.
• 6–12 months of customer service experience in a professional setting.
• Bilingual in English and Turkish (written and oral).
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication abilities.
• Able to work part-time weekdays 12:30am–4:30am EST.

Responsibilities

• Provide general IT end-user support.
• Use strong customer service skills to exceed expectations.
• Diagnose and resolve issues via phone, email, chat.
• Perform first-level support: password resets, remote hardware/software troubleshooting.
• Document issues with clear notes and proper ticket closure.
• Follow documented processes and prioritize tickets by impact and urgency.
• Contribute to service improvements and customer experience goals.

Skills

Bilingual English/Turkish

Service Desk experience

Customer service

Documentation skills

Strong communication

Problem solving

Night shift readiness

Education

High School Diploma or GED

Job description

CAI is seeking a bilingual Service Desk Analyst (English/Turkish) for a part-time, remote overnight role. The candidate will handle Level 1 IT support, assist associates and vendors, and work via phone, email, or chat.

The position requires 6–12 months in a service desk or tech-support role, plus customer service experience, and must be available 12:30am–4:30am EST on weekdays. Responsibilities include password resets, remote hardware/software troubleshooting, and incident documentation.