Remote Bilingual Customer Service Rep - Spanish

DISA Global Solutions, Inc.; Northern (KY); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

PTO

401k with match

11 Paid Holidays

Medical/Dental/Vision

Group Life Insurance

HSA/FSA

Employee Assistance Program

Educational Assistance Program

Job summary

DISA Global Solutions, Inc. is seeking a Bi-lingual Spanish speaking Customer Service Representative I to support daily customer service operations. You will respond to inquiries via phone, email, and chat, maintain accurate records, and assist with service requests, ensuring a positive customer experience.

Training is provided, with a schedule that runs CST hours. This remote role offers competitive pay, benefits, and opportunities for growth within a collaborative team environment.

Qualifications

• High school diploma or GED required.
• Fluency in Spanish (reading, writing, speaking) required.
• 1-2 years of customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries via phone, email, and chat with professionalism.
• Maintain accurate customer records in CRM.
• Assist with account updates and service requests.
• Escalate issues to appropriate teams as needed.
• Collaborate with Operations, Sales, and Billing to resolve customer needs.

Skills

Fluent Spanish

Customer service experience

Verbal & written communication

Multitasking

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

DISA Global Solutions, Inc. is seeking a Bi-lingual Spanish speaking Customer Service Representative I to support daily customer service operations. You will respond to inquiries via phone, email, and chat, maintain accurate records, and assist with service requests, ensuring a positive customer experience.

Training is provided, with a schedule that runs CST hours. This remote role offers competitive pay, benefits, and opportunities for growth within a collaborative team environment.