Remote Night-Shift Bilingual IT Help Desk Analyst (EN/TK)

CAI; Atlanta (GA); Remote; USD 21,000 - 29,000; Part time

Job summary

CAI is seeking a bilingual English/Turkish Service Desk Analyst for a part-time, remote shift in the United States. You will provide Level 1 IT support to English and Turkish speakers, handling tickets via phone, email, or chat, and delivering friendly, accurate service.

You will reset passwords, troubleshoot laptops, desktops, printers, and software, document solutions, and escalate when needed. The role requires 6–12 months in service desk, HS diploma, and availability weekdays 12:30am–4:30am

Qualifications

• Minimum 6–12 months experience in a Service Desk or technical support role.
• Minimum 6–12 months of customer service experience in a professional industry.
• Bilingual in English and Turkish languages (both written and oral).
• Ability to work part-time weekdays from 12:30am – 4:30am EST.
• High School Diploma or GED.

Responsibilities

• Provide General IT end-user support.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.
• Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely, troubleshooting software and other applications.
• Properly escape unresolved issues to the next level of support with strong supporting documentation.
• Following documented processes to resolve customer issues.
• Ensure proper recording, categorization, documentation, and closure of all tickets.
• Analyze the impact and urgency of customer’s issues and prioritize appropriately.
• Recommend procedure modifications or improvements.
• Drive positive results in Customer Experience through timely responses and professional interaction.
• Demonstrate self‑direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.

Skills

Bilingual EN/TK

Service Desk

Customer Service

Troubleshooting

Documentation

Communication

Night Shift

Education

High School Diploma

Job description

CAI is seeking a bilingual English/Turkish Service Desk Analyst for a part-time, remote shift in the United States. You will provide Level 1 IT support to English and Turkish speakers, handling tickets via phone, email, or chat, and delivering friendly, accurate service.

You will reset passwords, troubleshoot laptops, desktops, printers, and software, document solutions, and escalate when needed. The role requires 6–12 months in service desk, HS diploma, and availability weekdays 12:30am–4:30am