Bilingual IT Help Desk Analyst - English/Spanish

HCL Technologies Limited; Morrisville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 paid holidays per year

10 days PTO per year

Job summary

HCL Technologies Limited is seeking a bilingualHelp Desk Specialist to provide first-line IT support to end users in a fast-paced environment. You will diagnose hardware, software, and network problems, log incidents, and route issues to appropriate teams. Remote assistance and on-site coordination may be required.

The role emphasizes strong communication, problem-solving, and teamwork as you support users and maintain documentation in the incident system.

Qualifications

• Experience providing help desk or call center support.
• Bilingual English and Spanish required for customer interactions.
• Ability to diagnose hardware, software, and network issues remotely or over the phone.

Responsibilities

• Provide hardware/software/network problem diagnosis and resolution via phone/email/chat.
• Route issues to appropriate internal IT support levels and coordinate with vendors.
• Administer user accounts and document incidents in the management system.
• Respond to tickets, assign work orders, and follow up until closure.
• Escalate complex problems to senior support staff as needed.
• Perform basic level remote desktop support and adhere to SOPs.
• Ensure accurate documentation of standards, configurations, and diagrams.

Skills

Bilingual English/Spanish

Help desk experience

Phone support

Technical troubleshooting

Job description

HCL Technologies Limited is seeking a bilingualHelp Desk Specialist to provide first-line IT support to end users in a fast-paced environment. You will diagnose hardware, software, and network problems, log incidents, and route issues to appropriate teams. Remote assistance and on-site coordination may be required.

The role emphasizes strong communication, problem-solving, and teamwork as you support users and maintain documentation in the incident system.