Remote Bilingual Scheduling Agent (Spanish/English)

Aspen Dental; Concord (NH); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Time Off

401K with Company Match

Job summary

Aspen Dental is seeking a Spanish bilingual Scheduling Center Agent to partner with patients and schedule their appointments, providing access to care and improving dental health. This is a work-from-home role with full-time and part-time options and virtual training.

You will handle high-volume inbound calls, greet patients, and use customer service techniques to set appointments while maintaining HIPAA-compliant, private workspaces.

Qualifications

• High School Diploma or equivalent.
• Fluent in English and Spanish.
• 1+ years of customer service experience in a fast-paced environment.
• Ability to handle high-volume calls with professional communication.
• Quiet, HIPAA-compliant workspace and reliable home internet connection.

Responsibilities

• Schedule appointments as the first point of contact for new patients.
• Answer inbound calls in a high-volume environment.
• Use empathetic listening and customer service techniques to set appointments.
• Support call center goals and perform additional duties as assigned by leadership.

Skills

Bilingual (English/Spanish)

Customer Service

Call Center

Communication Skills

Tech-Savvy

Education

High School Diploma

Job description

Aspen Dental is seeking a Spanish bilingual Scheduling Center Agent to partner with patients and schedule their appointments, providing access to care and improving dental health. This is a work-from-home role with full-time and part-time options and virtual training.

You will handle high-volume inbound calls, greet patients, and use customer service techniques to set appointments while maintaining HIPAA-compliant, private workspaces.