Remote Bilingual Scheduling Center Agent – Spanish/English

0507 Team TAG Services, LLC; Florida; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401K – with generous company match

Job summary

Aspen Dental is hiring a Spanish bilingual Scheduling Center Agent to work from home in a high-volume, patient-focused environment. You will be the first point of contact for new patients, scheduling appointments and answering questions to connect patients with care.

Requirements include a High School Diploma or equivalent, professional Spanish and English proficiency, 1+ years in customer service, and comfort with technology.

Qualifications

• High School Diploma or equivalent.
• Professional proficiency in both English and Spanish.
• 1+ years of customer service experience in a fast-paced environment.
• Desire to succeed in a goal-driven setting.
• Strong communication and professional speaking skills.
• Tech-savvy with comfortable use of provided technology.
• Stable internet: wired connection, at least 100 Mbps down / 10 Mbps up.
• Quiet, HIPAA-compliant private workspace.
• Some evenings and weekend scheduling availability.

Responsibilities

• Schedule appointments for patients as the first point of contact.
• Answer inbound calls in a high-volume environment and address questions.
• Listen empathetically and use sales/service techniques to set appointments.
• Focus on appointment acceptance and customer care to meet goals.
• Perform additional duties as assigned by Call Center Leadership.

Skills

Bilingual English/Spanish

Customer Service

Call Center Experience

Education

High School Diploma or equivalent

Job description

Aspen Dental is hiring a Spanish bilingual Scheduling Center Agent to work from home in a high-volume, patient-focused environment. You will be the first point of contact for new patients, scheduling appointments and answering questions to connect patients with care.

Requirements include a High School Diploma or equivalent, professional Spanish and English proficiency, 1+ years in customer service, and comfort with technology.