Bilingual Scheduling Center Agent

Aspen Dental; California; On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Vision insurance

Paid time off

401K with generous company match

Job summary

A national dental services provider is seeking a Spanish Bilingual Scheduling Center Agent. In this remote role, you will be responsible for scheduling patient appointments and handling incoming calls while ensuring high-quality customer care. The ideal candidate must be bilingual in English and Spanish, with at least one year of customer service experience. Comprehensive benefits and pay starting at $17.00 per hour are offered.

Qualifications

• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience required.
• Strong communication skills required.

Responsibilities

• Schedule patient appointments as the first point of contact.
• Answer inbound calls in a high-volume environment.
• Listen empathetically to understand patient needs.

Skills

Bilingual Spanish

Customer Service

Communication Skills

Technology Proficiency

Education

High School Diploma or equivalent

Job description

Aspen Dental has over 1000 locations focused on providing dental services to all patients. We aim to break down barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointments, providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon. Most importantly, you’ll be part of an organization that offers career development and pathing to better your quality of life while helping patients do the same.

Job Duties

• Work with patients to schedule appointments, as the first point of contact for new patients, calling to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns.
• Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team.

Job Requirements

• High School Diploma or equivalent required
• Must be professionally proficient in both English and Spanish
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal- and consumer-driven environment
• Strong communication skills, with the ability to speak clearly and professionally
• Tech-savvy — ability to navigate provided technology efficiently
• Must have Cable/Fiber internet connectivity, with the ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Quiet, HIPAA-compliant, private workspace
• Some evening and weekend scheduling availability required

Compensation and Benefits

• Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days
• Various full- and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K with generous company match

Apply today for immediate consideration and begin your career journey with Aspen Dental.

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