Remote Bilingual Pediatric Therapy Virtual Assistant

Winning Assistants LLC; Orlando (FL); Remote; MXN 147,000 - 171,000; Full time

Benefits offered by this job

HR Support

VPN Access

HIPAA Training

Performance Training

U.S. Holidays

Paid Time Off

Tools & Resources

Incentives

Job summary

Winning Assistants LLC is seeking a highly organized, bilingual (Spanish/English) Medical Virtual Assistant for Pediatric Therapy to support scheduling, billing, insurance coordination, and daily admin tasks. Fluency in both languages, strong Excel skills, and attention to detail are essential.

The role is remote with hours 7:30 AM - 4:00 PM ET, Monday to Friday, camera-on during work hours to facilitate real-time communication and collaboration.

Qualifications

• Healthcare Administrative Experience: Required. At least 1 year in medical office or related.
• Bilingual Spanish and English Communication: Required.
• Medical Scheduling Experience: Required.
• Insurance, Claims & Prior Authorization Experience: Required.
• Medical Coding Knowledge: Required.
• Therapy Unit Tracking Experience: Required.
• Microsoft Excel Experience: Required.
• TheraBill or Similar System Experience: Preferred but not required.
• GroupMe or Similar Platform Experience: Preferred.

Responsibilities

• Handle high-volume patient calls, referrals, scheduling requests, and general inquiries.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Track patient schedules, therapist availability, cancellations, and open scheduling needs.
• Coordinate schedules between patients, therapists, and administrative staff.
• Maintain records of patient calls, appointments, and communications.
• Follow up on unresolved scheduling or patient communication items.
• Monitor and track parent messages through GroupMe throughout the day.
• Respond to or route parent questions and scheduling requests promptly.
• Process insurance claims, authorizations, and tracking of approvals.
• Convert therapy units into billable hours and ensure accuracy for billing.

Skills

Healthcare Admin

Bilingual Spanish/English

Medical Scheduling

Insurance & Prior Authorization

Medical Coding

Therapy Unit Tracking

Excel Proficiency

GroupMe Experience

TheraBill Experience

Tools

Microsoft Excel

TheraBill

GroupMe

Job description

Winning Assistants LLC is seeking a highly organized, bilingual (Spanish/English) Medical Virtual Assistant for Pediatric Therapy to support scheduling, billing, insurance coordination, and daily admin tasks. Fluency in both languages, strong Excel skills, and attention to detail are essential.

The role is remote with hours 7:30 AM - 4:00 PM ET, Monday to Friday, camera-on during work hours to facilitate real-time communication and collaboration.