Remote Bilingual Patient Referral & Support Specialist

Shriners Children's

Tampa (FL)

Hybrid

USD 38,000 - 52,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental and vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s is seeking a Contact Center Representative to support our national 800-number and locations 24/7. The role involves handling inbound calls, collecting patient information, and routing referrals to the best-fit location while maintaining HIPAA-compliant practices.

Requirements include 2 years in a healthcare office setting, bilingual English plus a second language, and experience with Salesforce.

Qualifications

2 years of work experience in a healthcare office setting
1 year of medical terminology experience
Knowledge of customer service principles and practices
Fully bilingual in English plus second language (Spanish, French, Portuguese, Arabic - Spanish is highly preferred)
High School Diploma/GED

Responsibilities

Handle all incoming calls from providers, guardians, and family members professionally
Document patient and caller information in CRM accurately
Determine best fit location for domestic referrals and route appropriately
Coordinate with Global Patient Services for international referrals
Maintain patient confidentiality per HIPAA regulations
Triage referrals and collect required demographic and insurance information
Assist with location call overflow for up to 23 locations
Act as afterhours messaging service for multiple locations
Search and update caller information in CRM/EMR systems