Remote Bilingual Operations Agent (French/English)

First Advantage Global operating Centre; United States; Remote; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

First Advantage Global operating Centre, a leading provider of background screening solutions, is hiring a remote Bilingual Operations Agent (French/English). This role focuses on pre-employment verification processes and delivering accurate results from a home office.

You will conduct reference interviews, verify employment and education, and communicate with clients in both French and English while maintaining confidentiality and high-service standards.

Qualifikationen

• Fluency in French and English with strong communication skills.
• Excellent organizational and time-management abilities.
• Outstanding attention to detail and accuracy.
• Ability to handle confidential information professionally.

Aufgaben

• Conduct professional reference interviews on behalf of clients.
• Contact employers and institutions to verify candidate information.
• Review employment and education claims for accuracy.
• Handle inbound and outbound calls for verifications and checks.
• Provide exceptional client support in French and English.
• Prepare, proofread, and edit verification reports.
• Deliver verification results through our online platform.
• Collaborate with team and support client needs.
• Participate in special projects and operational initiatives.

Kenntnisse

French and English fluency

Strong written and verbal comms

Attention to detail

Discretion with confidential info

Customer service mindset

Jobbeschreibung

First Advantage Global operating Centre, a leading provider of background screening solutions, is hiring a remote Bilingual Operations Agent (French/English). This role focuses on pre-employment verification processes and delivering accurate results from a home office.

You will conduct reference interviews, verify employment and education, and communicate with clients in both French and English while maintaining confidentiality and high-service standards.