Remote Marshallese Member Services Specialist II

AFMC; Fort Smith (AR); Hybrid; USD 35,000 - 50,000; Full time

Job summary

AFMC is seeking a Marshallese Member Service Representative II for remote work based in Fort Smith, AR. The role involves providing excellent customer service to Arkansas Medicaid members, documenting services, and acting as a resource for information within the healthcare arena. Candidates should possess a high school diploma, bilingual English/Marshallese skills, and two years of relevant experience in healthcare or customer relations. This position supports our mission by adhering to quality standards and excellent communication.

Qualifications

• Two years' experience within the healthcare arena.
• Must maintain confidentiality.
• Knowledge of Medicaid guidelines and customer relations.

Responsibilities

• Provide customer service to Medicaid Members.
• Document services rendered in designated systems.
• Act as a resource for internal and external customers.

Skills

Intermediate computer skills (Excel, Word, PowerPoint, Outlook)

Bilingual English/Marshallese

Strong oral and written communication skills

Creativity

Strong organizational skills

Ability to multitask

Education

High School Diploma

Tools

MMIS

CURAM

JIRA ticket system

ANSWER software

Job description

AFMC is seeking a Marshallese Member Service Representative II for remote work based in Fort Smith, AR. The role involves providing excellent customer service to Arkansas Medicaid members, documenting services, and acting as a resource for information within the healthcare arena. Candidates should possess a high school diploma, bilingual English/Marshallese skills, and two years of relevant experience in healthcare or customer relations. This position supports our mission by adhering to quality standards and excellent communication.