Bilingual NEMT Support & Compliance Specialist

Arkansas Foundation for Medical Care; Arkansas; On-site; USD 22,000 - 30,000; Full time

Job summary

Arkansas Foundation for Medical Care seeks a detail-oriented specialist to support NET and EOTS helplines. You will conduct research, resolve complex complaints, and document activities to meet contract deliverables. Collaboration with healthcare staff and adherence to HIPAA guidelines are essential.

The role requires bilingual English/Spanish communication, 2 years in healthcare, and a solid grasp of MS Office. A high school diploma is required; an associate’s degree is desirable.

Qualifications

• Bilingual English/Spanish; 2 years in health care, research, and complex complaint resolution.
• High School Diploma required; an Associate’s degree is desirable.
• Reliable high-speed internet; upload speed of at least 2 Mbps for softphone functionality.

Responsibilities

• Maintain knowledge of NET/EOTS programs and related policies.
• Operate NET Helpline and EOTS Helpline as primary or secondary contact.
• Resolve complaints with research, policy review, and follow-up.
• Document activities and monitor data to meet reporting requirements.
• Ensure confidentiality and HIPAA compliance in all tasks.

Skills

Bilingual English/Spanish

MS Office

Typing 50 wpm

Communication skills

Education

High School Diploma

Associate’s degree desirable

Job description

Arkansas Foundation for Medical Care seeks a detail-oriented specialist to support NET and EOTS helplines. You will conduct research, resolve complex complaints, and document activities to meet contract deliverables. Collaboration with healthcare staff and adherence to HIPAA guidelines are essential.

The role requires bilingual English/Spanish communication, 2 years in healthcare, and a solid grasp of MS Office. A high school diploma is required; an associate’s degree is desirable.