Remote Bilingual IT Service Desk Analyst (Spanish/English)

CAI; Indianapolis (IN); A distancia; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401k retirement account access

Paid sick leave

Descripción de la vacante

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support remotely to English and Spanish speaking users. The role is full-time, remote, and requires strong customer service and troubleshooting skills.

Responsibilities include handling requests via phone, email, or chat, logging tickets, and escalating complex issues while maintaining service levels. Work hours are 4:00am to 12:30pm EST on weekdays.

Formación

• Bilingual in English and Spanish (written and spoken).
• Minimum 6 months in a Service Desk or technical support role.
• Minimum 6 months of customer service experience.
• High School Diploma or GED.
• Ability to work weekdays from 4:00am - 12:30pm EST.
• Strong troubleshooting and documentation skills.

Responsabilidades

• Provide Level 1 IT support via phone, email, or chat.
• Diagnose and resolve end-user hardware and software issues.
• Record, categorize, and close tickets with proper documentation.
• Escalate unresolved issues with detailed notes.
• Maintain service levels and customer satisfaction.

Conocimientos

Bilingual English/Spanish

Customer service

Educación

High School Diploma or GED

Descripción del empleo

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support remotely to English and Spanish speaking users. The role is full-time, remote, and requires strong customer service and troubleshooting skills.

Responsibilities include handling requests via phone, email, or chat, logging tickets, and escalating complex issues while maintaining service levels. Work hours are 4:00am to 12:30pm EST on weekdays.