Remote Bilingual Internet Support Specialist

Ideatek Telcom LLC; Tennessee; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Internet service reimbursement

Tuition reimbursement

Community involvement opportunities

Culture focused on results and growth

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services with empathy and clarity. You will work remotely when possible, partnering with internal teams to resolve issues and ensure complete, satisfactory solutions.

Eligible candidates are fluent in Spanish and English and have 2+ years in technical support. Training hours are M-F, with flexible post-training schedules and potential weekend coverage as needed.

Qualifications

• 2+ years in a technical troubleshooting role, help desk, or high-volume support.
• Aptitude for technical troubleshooting.
• Ability to work M-F 8a-5p during training and flexible post-training schedules.
• Fluent in Spanish and English.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Troubleshooting

Customer service

Collaboration

Bilingual (Spanish/English)

Tools

CRM software

Ticketing systems

Job description

IdeaTek is seeking a Bilingual Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services with empathy and clarity. You will work remotely when possible, partnering with internal teams to resolve issues and ensure complete, satisfactory solutions.

Eligible candidates are fluent in Spanish and English and have 2+ years in technical support. Training hours are M-F, with flexible post-training schedules and potential weekend coverage as needed.