Remote Bilingual Intake Lead — Quality & Process Champion

Mangone Law Firm, LLC; New Jersey; On-site; CLP 13,170,000 - 21,072,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Paid time off after 12 months

Job summary

Mangone Law Firm, LLC is seeking an Intake Coordinator to join our dynamic team, coordinating the intake process for potential clients. You will lead the Intake team, ensure Qlead data is collected and logged within 24 hours, and maintain high standards of deadline compliance and information quality.

You will work closely with the Client Intake group, provide guidance on pre-consultation notes, and identify process improvements to raise overall efficiency.

Qualifications

• Experience leading or coordinating a team and overseeing day-to-day work
• Proven experience collecting client information ahead of consultations
• Strong attention to detail and judgment to review work and identify improvements
• Excellent communication skills to provide feedback and pre-consultation notes
• Ability to manage multiple cases and stay professional under pressure
• Availability for flexible shifts as needed

Responsibilities

• Coordinate the Intake team and ensure every Qlead is collected and logged within 24 hours
• Oversee deadline compliance and quality standards, correcting deviations promptly
• Prepare and review actionable pre-consultation notes for consultants to close the sale
• Identify and propose process improvements and train the team
• Collaborate with Client Intake to ensure consistency across the client journey

Skills

Team leadership

Data collection

Attention to detail

Communication

Work under pressure

Flexible schedule

Tools

CampLegal

Job description

Mangone Law Firm, LLC is seeking an Intake Coordinator to join our dynamic team, coordinating the intake process for potential clients. You will lead the Intake team, ensure Qlead data is collected and logged within 24 hours, and maintain high standards of deadline compliance and information quality.

You will work closely with the Client Intake group, provide guidance on pre-consultation notes, and identify process improvements to raise overall efficiency.