Bilingual Intake Coordinator – Spanish/English (Legal)

Jobot; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Short and long term disability

Job summary

Jobot, a growing plaintiff personal injury law firm in the Financial District, seeks an Intake Coordinator fluent in Spanish and English to manage calls and inquiries, conduct bilingual intake interviews, and gather essential information to assess case viability. You will work closely with attorneys and case managers to ensure a smooth client experience from first contact through intake and case onboarding.

The role requires excellent communication, empathy, and meticulous documentation.

Qualifications

• Fluency in Spanish and English (verbal and written) required.
• Prior experience in a personal injury law firm or legal intake role preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal communication and active listening abilities.
• High attention to detail and strong organizational skills.
• Ability to multitask and manage a high volume of calls and inquiries.
• Proficiency with case management software and Microsoft Office (or similar platforms).

Responsibilities

• Answer and manage inbound calls, emails, and online inquiries from prospective clients.
• Conduct detailed intake interviews in both Spanish and English.
• Gather and accurately document client and incident information, including injuries, medical treatment, insurance coverage, and accident details.
• Evaluate potential cases using firm guidelines and elevate qualified matters to attorneys or supervisors.
• Communicate clearly and compassionately with individuals experiencing stressful or emotional situations.
• Schedule consultations and follow up with prospective clients as needed.
• Maintain accurate and organized records in the firm’s case management system.
• Ensure compliance with firm policies, confidentiality requirements, and ethical standards.
• Collaborate with legal and administrative staff to support intake and case onboarding processes.

Skills

Bilingual Spanish-English

Customer service

Active listening

Multitasking

Attention to detail

Tools

Case management software

Microsoft Office

Job description

Jobot, a growing plaintiff personal injury law firm in the Financial District, seeks an Intake Coordinator fluent in Spanish and English to manage calls and inquiries, conduct bilingual intake interviews, and gather essential information to assess case viability. You will work closely with attorneys and case managers to ensure a smooth client experience from first contact through intake and case onboarding.

The role requires excellent communication, empathy, and meticulous documentation.