Bilingual Intake Coordinator (English-Spanish) - Remote

Mangone Law Firm, LLC; New Jersey; On-site; CLP 13,170,000 - 21,072,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Paid time off after 12 months

Job summary

Mangone Law Firm, LLC is seeking an Intake Coordinator to join our dynamic team, coordinating the intake process for potential clients. You will lead the Intake team, ensure Qlead data is collected and logged within 24 hours, and maintain high standards of deadline compliance and information quality.

You will work closely with the Client Intake group, provide guidance on pre-consultation notes, and identify process improvements to raise overall efficiency.

Qualifications

• Experience leading or coordinating a team and overseeing day-to-day work
• Proven experience collecting client information ahead of consultations
• Strong attention to detail and judgment to review work and identify improvements
• Excellent communication skills to provide feedback and pre-consultation notes
• Ability to manage multiple cases and stay professional under pressure
• Availability for flexible shifts as needed

Responsibilities

• Coordinate the Intake team and ensure every Qlead is collected and logged within 24 hours
• Oversee deadline compliance and quality standards, correcting deviations promptly
• Prepare and review actionable pre-consultation notes for consultants to close the sale
• Identify and propose process improvements and train the team
• Collaborate with Client Intake to ensure consistency across the client journey

Skills

Team leadership

Data collection

Attention to detail

Communication

Work under pressure

Flexible schedule

Tools

CampLegal

Job description

Do you have experience leading a team and a passion for making every process run like clockwork, leaving nothing to chance?

Are you the person who makes sure deadlines are met, quality is never compromised, and your team keeps getting better every day?

If your answer is a resounding YES!!! — then this opportunity is for you!

About Us

In Mangone Law Firm, excellence is intentional, quality is uncompromised, and going above and beyond is part of who we are.

Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service — deeply understanding our clients' challenges and genuinely caring about their outcomes. We're fueled by a strong corporate culture and clear core values. We're prepared for a bright future and we're looking for talented people who want to grow professionally and never settle for stagnation.

We're an Inc. 5000 Honoree!

Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America's fastest-growing private companies! This honor celebrates our team's resilience, innovation, and dedication to delivering outstanding results for our clients — even in the most challenging times.

When you join Mangone Law Firm, you become part of a thriving, forward-moving team that's committed to growth, excellence, and making an impact every single day. If you're driven, proactive, and ready to grow with a company that's nationally recognized for its success — we invite you to apply and build your career with us!

We're looking for an enthusiastic and talented Intake Coordinator to join our dynamic team!

Requirements

• Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected
• Proven experience collecting client information completely and accurately ahead of each consultation
• Strong attention to detail and sound judgment, to review the team's work, catch errors or gaps, and identify areas for process improvement
• Excellent communication skills, both to give feedback and direction to your team and to ensure clear, actionable pre-consultation notes
• Ability to work under pressure, managing multiple cases and people at once while maintaining a professional, resilient attitude
• Availability: Flexible schedule — you're willing to work various shifts as needed

In this role, you will:

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours
• Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptlyPrepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history
• Identify and propose process improvements, training your team and raising the overall standard of work
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client

Benefits

What we offer you:

• Competitive compensation: Base hourly pay between $10-$16 USD/hour
• Ongoing professional development to keep growing your skills and advancing your career
• A dynamic, challenging work environment where your talent will be recognized and rewarded
• The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States
• Paid Time Off after twelve months