Bilingual Intake Coordinator (English-Spanish) - Remote

Mangone Law Firm; Northern (KY); Hybrid; USD 14,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid Time Off after twelve months

Professional development

Dynamic team culture

Job summary

Mangone Law Firm in the United States is seeking an Intake Coordinator to join our growing team and ensure every Qlead is fully collected and logged in CampLegal within 24 hours. You will oversee deadlines, maintain high data quality, and prepare actionable pre-consultation notes to support the consultant in closing cases.

With strong attention to detail and communication, you’ll train and guide the intake team, collaborate with the Client Intake group, and help raise our service standards while

Qualifications

• Must have experience leading or coordinating a team and ensuring deadline compliance.
• Proven ability to collect client information accurately ahead of consultations.
• Strong attention to detail and judgment to review work and identify improvements.
• Excellent communication to provide feedback and prepare actionable pre-consultation notes.
• Ability to work under pressure, handling multiple cases while remaining professional.

Responsibilities

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards, reviewing the team’s work and correcting deviations.
• Prepare and review actionable pre-consultation notes to equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history.
• Identify and propose process improvements, training your team and raising the overall standard of work.
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.

Skills

Team leadership

Attention to detail

Communication skills

Pre-consultation notes

Tools

CampLegal

Job description

About Us

In Mangone Law Firm, excellence is intentional, quality is uncompromised, and going above and beyond is part of who we are.

Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service - deeply understanding our clients' challenges and genuinely caring about their outcomes. We're fueled by a strong corporate culture and clear core values. We’re prepared for a bright future and we’re looking for talented people who want to grow professionally and never settle for stagnation.

We're an Inc. 5000 Honoree!

Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America's fastest-growing private companies! This honor celebrates our team's resilience, innovation, and dedication to delivering outstanding results for our clients - even in the most challenging times.

If your answer is a resounding YES!!! - then this opportunity is for you!

We're looking for an enthusiastic and talented Intake Coordinator to join our dynamic team!

• Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected.
• Proven experience collecting client information completely and accurately ahead of each consultation.
• Strong attention to detail and sound judgment, to review the team's work, catch errors or gaps, and identify areas for process improvement.
• Excellent communication skills, both to give feedback and direction to your team and to ensure clear, actionable pre-consultation notes.
• Ability to work under pressure, managing multiple cases and people at once while maintaining a professional, resilient attitude.
• Availability: Flexible schedule - you're willing to work various shifts as needed.
  

In this role, you will:

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history.
• Identify and propose process improvements, training your team and raising the overall standard of work.
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.

What we offer you:

• Competitive compensation: Base hourly pay between $10-$16 USD/hour.
• Ongoing professional development to keep growing your skills and advancing your career.
• A dynamic, challenging work environment where your talent will be recognized and rewarded.
• The chance to make a meaningful difference - helping people achieve their dreams of a better life in the United States.
• Paid Time Off after twelve months.