Remote Bilingual Intake & Assessment Coordinator

The Treetop; Northern (KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Paid holidays

401(k) with employer match

Bonuses

Job summary

The Treetop is seeking a motivated Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote role requires excellent communication, the ability to handle 75–100 calls daily, and a passion for helping families start their journey with us.

You’ll manage insurance details, documentation, and consents, track progress in Salesforce, and collaborate with teams to deliver a smooth onboarding experience. Bilingual Spanish/English preferred.

Qualifications

• 1+ year of experience in sales, outreach, intake, or client-facing roles.
• Comfortable in a fast-paced, phone-driven environment.
• Excellent communication and persuasive skills.
• Driven by results, goals, and bonus opportunities.
• Familiarity with Salesforce or other CRMs preferred.
• Detail-oriented, organized, and strong at follow-through.
• High school diploma required; associate’s or bachelor’s degree preferred.
• Experience in ABA, healthcare, or behavioral health is a plus.
• Bilingual Spanish/English skills preferred.

Responsibilities

• Be the first friendly voice families hear when they reach out for services.
• Manage 75–100+ inbound and outbound calls daily.
• Explain our programs clearly and guide families through the intake process.
• Follow up to collect insurance, documentation, and consents.
• Track progress in Salesforce and other systems.
• Meet and exceed performance goals for responsiveness, conversion, and completion.
• Collaborate with internal teams to ensure a smooth, welcoming onboarding experience.

Skills

Sales outreach

Phone communication

CRM familiarity

Goal-oriented

Bilingual Spanish/English

Detail-oriented

Strong follow-through

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

Salesforce

CRM systems

Job description

The Treetop is seeking a motivated Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote role requires excellent communication, the ability to handle 75–100 calls daily, and a passion for helping families start their journey with us.

You’ll manage insurance details, documentation, and consents, track progress in Salesforce, and collaborate with teams to deliver a smooth onboarding experience. Bilingual Spanish/English preferred.