Intake & Assessment Coordinator

The Treetop; Northern (KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Paid holidays

401(k) with employer match

Bonuses

Job summary

The Treetop is seeking a motivated Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote role requires excellent communication, the ability to handle 75–100 calls daily, and a passion for helping families start their journey with us.

You’ll manage insurance details, documentation, and consents, track progress in Salesforce, and collaborate with teams to deliver a smooth onboarding experience. Bilingual Spanish/English preferred.

Qualifications

• 1+ year of experience in sales, outreach, intake, or client-facing roles.
• Comfortable in a fast-paced, phone-driven environment.
• Excellent communication and persuasive skills.
• Driven by results, goals, and bonus opportunities.
• Familiarity with Salesforce or other CRMs preferred.
• Detail-oriented, organized, and strong at follow-through.
• High school diploma required; associate’s or bachelor’s degree preferred.
• Experience in ABA, healthcare, or behavioral health is a plus.
• Bilingual Spanish/English skills preferred.

Responsibilities

• Be the first friendly voice families hear when they reach out for services.
• Manage 75–100+ inbound and outbound calls daily.
• Explain our programs clearly and guide families through the intake process.
• Follow up to collect insurance, documentation, and consents.
• Track progress in Salesforce and other systems.
• Meet and exceed performance goals for responsiveness, conversion, and completion.
• Collaborate with internal teams to ensure a smooth, welcoming onboarding experience.

Skills

Sales outreach

Phone communication

CRM familiarity

Goal-oriented

Bilingual Spanish/English

Detail-oriented

Strong follow-through

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

Salesforce

CRM systems

Job description

Intake Coordinator - ABA Therapy

Location: Remote - Must reside in the USA
Schedule: 9:00 a.m.–5:00 p.m., 10:00 a.m.-- 6:00 p.m., 11:00 a.m.--7:00 p.m.
Job Type: Full-Time
Compensation: $45,000-$60,000 annual salary, based on experience

Join The Treetop where purpose, growth, and meaningful work come together.

We’re seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.

Bilingual Spanish/English speakers are highly preferred.

What You’ll Do

• Be the first friendly voice families hear when they reach out for services


• Manage 75–100+ inbound and outbound calls daily


• Explain our programs clearly and guide families through the intake process


• Follow up to collect insurance, documentation, and consents


• Track progress in Salesforce and other systems


• Meet and exceed performance goals for responsiveness, conversion, and completion


• Collaborate with internal teams to ensure a smooth, welcoming onboarding experience

What You Bring

• 1+ year of experience in sales, outreach, intake, or client-facing roles


• Comfortable in a fast-paced, phone-driven environment


• Excellent communication and persuasive skills


• Driven by results, goals, and bonus opportunities


• Familiarity with Salesforce or other CRMs preferred


• Detail-oriented, organized, and strong at follow-through


• High school diploma required; associate’s or bachelor’s degree preferred


• Experience in ABA, healthcare, or behavioral health is a plus


• Bilingual Spanish/English skills preferred

What We Offer

• $45,000-$60,000 annual salary based on experience


• Performance-based bonuses and incentives


• Health, vision, and dental insurance, PTO, and paid holidays


• 401(k) with employer match


• Opportunities to grow with a fast-expanding, mission-driven organization


• A supportive team environment where your impact is valued every day
  

Make This Season Your Time to Grow

The Treetop | Discovery ABA Family of Companies is an Equal Opportunity Employer and welcomes candidates from all backgrounds.