Remote Bilingual Incident Intake Specialist

NAVEX Global, Inc.; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Culture Agility

Growth and Learning

Rewards for Results

Job summary

NAVEX Global, Inc. is seeking a Bilingual Communication Specialist for a remote, 24/7 contact center role. You will capture sensitive information on workplace concerns and guide reporters through interviews while ensuring confidentiality and high-quality documentation.

You’ll work with a diverse, global team and use MS Office and proprietary software to deliver accurate reports. The role demands resilience, strong typing, and adaptability in a fast-paced, supportive environment.

Qualifications

• Outstanding customer service skills with strong customer and results orientation.
• The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations
• A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload
• Minimum typing speed of 35 WPM
• The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
• Experience using MS Office and the ability to easily navigate proprietary software applications
• An openness to change with the ability to adapt to evolving business needs
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Ability to drive results through your job competencies while leveraging NAVEX’s core values

Responsibilities

• Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
• Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
• Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
• Hold all reports in strict confidence, both internally and externally
• Assist with special projects and other departmental responsibilities as assigned
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

Skills

Customer service

Emotional resilience

Multi-tasking

MS Office

AI readiness

Tools

MS Office

Job description

NAVEX Global, Inc. is seeking a Bilingual Communication Specialist for a remote, 24/7 contact center role. You will capture sensitive information on workplace concerns and guide reporters through interviews while ensuring confidentiality and high-quality documentation.

You’ll work with a diverse, global team and use MS Office and proprietary software to deliver accurate reports. The role demands resilience, strong typing, and adaptability in a fast-paced, supportive environment.