Remote Bilingual Call Center Agent (English/Spanish)

Notifymd; El Paso (TX); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match + ESOP

Paid Time Off (PTO)

Job summary

notifyMD is seeking a resilient, detail-oriented Bilingual Call Center Agent to join our 24/7 remote inbound team. The ideal candidate thrives in a high-volume environment and brings empathy and professionalism to every call from Texas.

This full-time remote role requires working with our clients, handling calls, recording messages, and using call-processing software while meeting performance targets. Candidate must be bilingual and comfortable with English/Spanish communication.

Qualifications

• Bilingual in English and Spanish with strong communication skills.
• Experience handling high-volume inbound calls in a professional manner.
• Ability to de-escalate and resolve caller concerns effectively.

Responsibilities

• Handle non-stop high volumes of incoming calls professionally and efficiently in a busy call center environment.
• Greet callers, gather essential information, route calls, and record detailed messages.
• Utilize our advanced call-processing software to prioritize customer needs accurately.
• Consistently meet or exceed performance benchmarks.
• Assist callers in both English and Spanish as required.

Skills

Bilingual English/Spanish

High-volume inbound calls

De-escalation skills

Typing 30 WPM

Job description

notifyMD is seeking a resilient, detail-oriented Bilingual Call Center Agent to join our 24/7 remote inbound team. The ideal candidate thrives in a high-volume environment and brings empathy and professionalism to every call from Texas.

This full-time remote role requires working with our clients, handling calls, recording messages, and using call-processing software while meeting performance targets. Candidate must be bilingual and comfortable with English/Spanish communication.