Remote Communications Specialist – Hotline & Incident Support

NAVEX; United States; On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive culture

Job summary

NAVEX is looking for a Communication Specialist to handle sensitive information from inbound calls regarding workplace concerns and violations. This role is vital in helping organizations improve their environments while managing risks effectively.

The position requires outstanding customer service skills, emotional resilience, and the ability to work weekends. You’ll thrive in a dynamic remote environment, supported by a cohesive team that values your contributions.

Starting pay is $15.50 per hour. Join NAVEX to make a meaningful impact!

Qualifications

• Weekend availability required, must work at least one weekend day per week.
• Quiet home office with recommended internet speed of 25 mbps download and 10 mbps upload.
• Minimum typing speed of 35 WPM.

Responsibilities

• Engage reporters with care and concern.
• Answer calls and follow intake processes efficiently.
• Guide reporters through a structured interview process.
• Maintain confidentiality of all reports.
• Assist with departmental responsibilities as assigned.

Skills

Outstanding customer service skills

Emotional resilience

Multi-tasking ability

Proficiency in MS Office

Cultural agility

Job description

NAVEX is looking for a Communication Specialist to handle sensitive information from inbound calls regarding workplace concerns and violations. This role is vital in helping organizations improve their environments while managing risks effectively.

The position requires outstanding customer service skills, emotional resilience, and the ability to work weekends. You’ll thrive in a dynamic remote environment, supported by a cohesive team that values your contributions.

Starting pay is $15.50 per hour. Join NAVEX to make a meaningful impact!