Remote Bilingual Immigration Intake & Scheduling Specialist

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC seeks a bilingual Intake and Scheduling Specialist to support prospective immigration clients. You will manage a high volume of inbound and outbound calls, complete intake forms, collect documentation, and help clients feel comfortable during the initial consultation process, including scheduling paid consultations in Clio. The role is full-time and fully remote within the United States, Monday through Friday, 8:00 a.m.

to 5:00 p.m. CST/CDT.

Qualifications

• Fluent in English and Spanish with professional communication skills.
• Experience in client intake, call handling or legal support is preferred.
• Comfort with gathering documents and scheduling consultations in a legal setting.
• Familiarity with immigration terminology is a plus.

Responsibilities

• Handle high volume inbound/outbound calls with empathy and professionalism.
• Complete intake forms and gather relevant client information.
• Process consultation payments and document payments securely.
• Schedule paid consultations based on attorney availability in Clio.
• Maintain client records and ensure confidentiality throughout intake.

Skills

Bilingual English and Spanish

High volume call management

Client intake and information gathered

Payment processing

Documentation and follow up

Data entry and record maintenance

Professional verbal and written comms

Clio case management software

Voice over IP phone systems

Confidential information handling

Organization and time management

Empathy and patience

Adaptability in fast paced legal env

Dependability and follow through

Family-oriented mindset

Tools

Clio

VoIP Phone System

Job description

Job Duck LLC seeks a bilingual Intake and Scheduling Specialist to support prospective immigration clients. You will manage a high volume of inbound and outbound calls, complete intake forms, collect documentation, and help clients feel comfortable during the initial consultation process, including scheduling paid consultations in Clio. The role is full-time and fully remote within the United States, Monday through Friday, 8:00 a.m.

to 5:00 p.m. CST/CDT.