Remote Bilingual Healthcare Support Specialist

Oscar Health; Yuma (AZ); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bilingual in Spanish and English

Medical, dental & vision benefits

Job summary

Oscar Health is hiring a Customer Service Representative to join the Member and Provider Services team. This remote role supports daily operations for a health insurance company with a focus on service delivery and accuracy.

The position reports to the Concierge Operations Manager and is open to candidates residing in Arizona. The role pays $19.00–$21.00 per hour, with benefits for full-time employees including medical, dental, and vision, holidays, and a 401(k).

Qualifications

• 1+ years of experience in a high-volume or customer-focused setting.
• ~6+ Months of healthcare experience
• ~ High school diploma or GED

Responsibilities

• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Support the leadership team by identifying issues through established escalation pathways
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member PHI

Skills

Customer service

Data entry

Education

High school diploma or GED

Tools

Google Workspace

Microsoft Office

Job description

Oscar Health is hiring a Customer Service Representative to join the Member and Provider Services team. This remote role supports daily operations for a health insurance company with a focus on service delivery and accuracy.

The position reports to the Concierge Operations Manager and is open to candidates residing in Arizona. The role pays $19.00–$21.00 per hour, with benefits for full-time employees including medical, dental, and vision, holidays, and a 401(k).